FAQ

Yes! At Cookie & Crème INC. safety is our top priority. Our products are held to the highest standards which have been tested by independent and governing security institutions to ensure that they meet the needs of various security standards. For more information, please visit our SECURITY page.

Please visit our page CARE for more information.

Teethers do not come with a warranty, due to typical wear and tear. For sanitary reasons, it is recommended that all baby products be replaced every few months.

Due to the nature of our products, we do NOT accept returns or exchanges. There is only the possibility of exchange for non-customizable clothing only. Customizable and Holiday Collection garments are final sale. Cancellation of an order must be made within 2 hours of when the order was placed. Any order after the 2 hours cannot be cancelled. Please see our SHIPPING AND RETURNS page for more information.

Cookie & Crème INC. will only honor price adjustments if an item has gone into liquidation (end of inventory) within 3 days of purchase. Cookie & Crème INC. WILL NOT ADJUST the price of promotional items (sale and on sale).

Yes! If you subscribe to our newsletter, you will get 10% off your first oder. You will also receive new product updates and be notified of any special promotions. Follow us on our social medias as well to received exclusive offers: FACEBOOK: @cookieetcreme INSTAGRAM: @cookieetcreme TIKTOK: @cookieetcreme

If you received a damaged item, you have 24 hours to report the damage. If the damage was caused by Cookie & Cream INC., your item will be replaced in 5-7 business days. Cookie & Crème INC. will not replace or refund any item damaged for reasons beyond the control of Cookie & Crème INC. Please write to us at cookieetcreme@gmail.com and we will do what is necessary to replace your item and guarantee your satisfaction!